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How do I upgrade the
motor on my
E-Scooter?
How do I change the tire
on my E-Scooter?
How do I install the
skid plate on my
ZZRider?
How long is the Rad2go
warranty period?
What does the warranty
cover?
What do I do if my
warranty has expired and
I need parts or
repairs?
Who do I go to for
warranty claims or
questions?
If I alter a Rad2Go
product will it void my
warranty?
How long does it take to
charge a Rad2Go
battery?
How long does the
battery last?
Does Rad2Go have
Technical
Support?
What are the laws for E-
Scooters?
Do I have to charge the
batteries before riding
the first time?
Does my E-Scooter have
to be in the off
position when
charging?
How tight should my belt
or chain be?
What should my tire
pressure be at?
How do I get air into
the rear tire of my
scooter?
Does Rad2Go offer
airless tires?
Why does my electric
vehicle make a constant
beep?
Q - How long is the
Rad2go warranty
period?
A - Rad2Go products
offer a 30 days
(Electric) or 90 days
(Gas) warranty period
depending on the model
you purchase. Warranty
claims must be declared
within the warranty
period to be valid.
Q - What does the
warranty cover?
A - Rad2Go's limited
warranty covers any
factory defects.
Warranty does not cover
misuse or abuse.
Q - What do I do if
my warranty has expired
and I need parts or
repairs?
A - If a problem occurs
after the warranty has
expired, please contact
a Customer Service
Representative for any
replacement part needs.
Contact Customer Service
by e-mail sales@rad2go.com
or by calling us at
(760) 479-1888. You can
also fax any questions
you may have to (760)
632-7232.
Q - Who do I go to
for warranty claims or
questions?
A - Contact Customer
Service by e-mail
sales@rad2go.com
or by calling us at
(760) 479-1888. You can
also fax any questions
you may have to (760)
632-7232.
Q - If I alter a
Rad2Go product will it
void my
warranty?
A - Yes, any alteration
will void the warranty.
Rad2Go products are
designed with matched
parts for a given
application. Any
alterations can cause
stress on the rest of
the components causing
failure.
Q - How long does it
take to charge a Rad2Go
battery?
A- Charging takes
between six and ten
hours depending on the
model to be charged.
Rad2Go electric scooters
all include a "Smart
Charger" that constantly
monitors the battery to
meet its current
charging needs. Smart
Chargers are equipped
with an LED indicator
that will change colors
to notify you when the
unit is fully charged.
You cannot over charge
the Rad2Go electric
scooter battery and it
does not have a memory
so it can be charged
without draining
completely.
Q - How long does the
battery last?
A - You will get
approximately 300 cycles
out of each set of
batteries.
- E-scooter -
approximately
3,600 miles before
battery set needs to
be replaced.
- ZZ Cruiser -
approximately
3,600 miles before
battery set needs to
be replaced.
- Leopard Shark
- w/wo seat
approximately 3,600
miles before battery
set needs to be
replaced.
- Tiger Shark -
approximately
4,800 miles before
battery set needs to
be replaced.
- Great White -
w/wo seat
approximately 4,800
miles before battery
set needs to be
replaced.
- Mo-Rad 1500 -
approximately
15,000 miles before
battery set needs to
be replaced.
Q - Does Rad2Go have
Technical Support?
A - Rad2Go has three
Customer Service
Representatives and
three Service Mechanics
dedicated to Technical
Support and Customer
Care.
Q - What are the laws
for E- Scooters?
A - Laws vary from City
to City and State to
State and there are
Federal laws as well.
Consult your local law
enforcement agency for
current laws and vehicle
codes.
Q - Do I have to
charge the batteries
before riding the first
time?
A - Rad2Go's line of
electric vehicles come
partially charged. We
recommend that each unit
be fully charged before
operating for the first
time.
Q - Does my E-Scooter
have to be in the off
position when
charging?
A - For the fastest and
most efficient charging,
your electric vehicle
should be in the off
position while
charging.
Q - How tight should
my belt or chain be?
A - The belt or chain,
depending on the model,
operates best with 1/2"
to 1" total play. Total
play is measured from
furthest point of travel
one direction to the
furthest point of travel
in the opposite
direction.
Q - What should my
tire pressure be at?
A - For your electric
vehicle to perform to
its optimum level the
tire pressure needs to
be inflated to 35 PSI
for non-airless
tires
Q - How do I get air
into the rear tire of my
scooter?
A - If your scooter
model requires one, you
will have a valve
extension in the tool
bag provided with your
new scooter. The valve
extension will enable
access to the valve stem
on the rear tire.
Q - Does Rad2Go offer
airless tires?
A - The ZZ Cruiser and
Reflexx scooters were
successfully tested with
airless tires in 2002.
Due to the success of
our airless tire tested
on these scooters, all
electric scooters
manufactured by Rad2go
after January 1, 2003
will come standard with
the airless technology
we developed.
Q - Why does my
electric vehicle make a
constant beep?
A - The constant beep is
the signal to charge the
battery. Please charge
the unit when a constant
beep is heard.
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